Stakeholder

Forcelead communicates with stakeholders through diversified channels, conducting direct, two-way in-depth and broad exchanges with stakeholders to understand their issues of concern and needs. Through this approach, Forcelead consolidates and collects stakeholder concerns. Feedback on these issues helps Forcelead reduce risks in ESG development and significantly helps reduce actual or potential impacts on stakeholders. Forcelead will strive to respond to these issues as much as possible, maintaining long-term stable relationships with stakeholders.

Stakeholder Contact Information

Key Stakeholder List and Their Communication Channels and Frequency

Stakeholder Group Significance to Forcelead Key Topics of Concern Communication Channels and Frequency Responsible Department 2024 Communication Performance
Employees Employees are Forcelead's most important assets, both company members and partners. Through colleagues' innovation and experience transfer, Forcelead continues to overcome industry changes and challenges.
  • LLabor/Management Relations
  • Innovation Management
  • Economic Performance
  • Employment
  • Business Ethics
  • Labor-management meetings (Quarterly)
  • Complaint mailbox (Ad hoc)
  • Company-wide annual meeting (Annual)
  • Performance appraisals(Semi-annual)
  • Phone & email (Ad hoc)
  • Employee Welfare Committee (Monthly)
  • Education and training(Ad hoc)
  • EAP employee assistance program (Ad hoc)
Human Resources and Administration
  • 1 company-wide annual meeting held.
  • 5 labor meetings held.
  • 4 Employee Welfare Committee meetings held.
  • 12 EAP employee assistance program news releases
  • 2 performance appraisals.
  • Employee training hours totaled 1,292.79 hours, including 1,089.29 hours internal training (an average of 3.11 hours/person) and 203.5 hours external training (an average of 8.14 hours/person).
Customers Customers are Forcelead's important business partners. Adhering to customer-first philosophy, maintaining good communication channels and relationships with customers, fulfilling customer expectations and achieving customer satisfaction.
  • Customer Privacy
  • Innovation Management
  • Economic Performance
  • Supplier Environmental Assessment
  • Intellectual Property and Legal Compliance
  • Phone (Daily and ad hoc)
  • Email (Daily and ad hoc)
  • Meetings (Daily and ad hoc)
  • Video conferences (Daily and ad hoc)
  • Customer satisfaction surveys (Annual)
Marketing
  • Q4 Customer Satisfaction Survey Form distributed to top ten end customers, overall satisfaction score of 95.45 points.
  • 100% customer complaint resolution rate.
Suppliers Forcelead is a fabless chip design company that outsources manufacturing to suppliers. Through close collaboration and coordination with mid- and downstream foundries and packaging/testing partners, while implementing sustainable development management models, we provide quality products and services, enabling Forcelead to successfully expand its business territory.
  • Customer Privacy
  • Innovation Management
  • Anti-corruption
  • Supplier Environmental Assessment
  • Intellectual Property and Legal Compliance
  • Supplier evaluations (Quarterly)
  • Key supplier meetings (Ad hoc)
  • Purchase orders with compliance requirements (When orders are issued)
  • Email (Ad hoc)
  • Phone calls (Ad hoc)
  • Significant quality issue supplier meetings (When incidents occur)
  • On-site factory inspections and work reports (Ad hoc)
Supply Chain Management
  • Annual supplier audits of 27 suppliers with 0 environmental and corporate social responsibility deficiency items.
  • 1 New Supplier Code of Conduct Commitment signed.
  • Regular review of existing suppliers' ISO 14001 Environmental Management Systems certification status: 30 suppliers total, 30 certified and qualified, 100% qualification rate.
  • Annual RoHS and conflict minerals surveys for existing suppliers, 0 abnormal records.
Shareholders/Investment Institutions Assist shareholders and institutional investors in understanding Forcelead’s operational status and strategic direction, strengthen their confidence in the Company, and encourage ongoing support while upholding the principle of integrity to protect their rights and interests.
  • Customer Privacy
  • Intellectual Property and Legal Compliance
  • Economic Performance
  • Innovation Management
  • Board of Directors, functional committee meetings (Quarterly)
  • Institutional briefings, institutional visits (Ad hoc)
  • Shareholder's meetings (Annual)
  • Company website / Market Observation Post System (Ad hoc)
  • Investor relations service mailbox (Real-time)
  • Sustainability report/Annual report (Annual)
Sustainability & Investor Relations
  • Invited to participate in 1 institutional investor briefing held by securities firm.
  • Held shareholders' meeting in June.
Banks/Financial Institutions Improve Forcelead's operating efficiency and reduce operational risks.
  • Economic
  • Performance
  • Supplier Social Assessments
  • Supplier Environmental Assessment
  • Intellectual Property and Legal Compliance
    Innovation Management
  • Company website (Ad hoc)
  • Sustainability report/Annual report (Annual)
  • Contact visits (occasionally)
Finance and Accounting
  • Contact visits: 6 times
  • Bank ESG questionnaire responses: 2 times
  • Finance and Accounting Department participated in ESG forums: 1 event